TotalProtect Survey – Reveals Home Repair Insights

At TotalProtect, we understand both the benefits and challenges in buying a new home. As a homeowner you gain a new investment, but with that comes responsibility of continual maintenance and upkeep. Without properly caring for your home, repairs get more costly as bigger problems arise. For the majority of homeowners it is important to find an experienced repair person that you can trust to get the job done the first time. To help us understand our customers better, we wanted to learn more about homeowners and their feelings towards the home repair process.

TotalProtect recently conducted a national survey to ask consumers what the biggest challenge to have a major appliance or home system repaired or replaced. Here are the results we found: 56 percent of the consumers said finding a reliable repair person was their top concern; Fear of being scammed by the repair person ranked second on the list with nearly 35 percent.; and 26 percent found scheduling the repair and finding time to meet the repair person was their biggest challenge. Overall, women were 13 percent more challenged than men in finding a reliable repair person, and nearly 4 percent of women were fearful of the same breakdown re-occurring.

An integral part of TotalProtect’s success is its national database of more than 40,000 highly qualified, independent service partners who provide efficient service to its customer claims from coast to coast. “We understand that finding a reputable repair person can be difficult for most families,” said TotalProtect’s parent company CCHS president Sandra Finn. “We continually measure the performance of our service partners to ensure that customers receive top-quality workmanship and service delivery. It’s this track record that has allowed us to double our service-partner 90-day workmanship guarantee and offer customers a 180-day guarantee – the best in the industry.”

How has your repair experience been with TotalProtect home warranty? Share with us now!


The information in this article is intended to provide guidance on the proper maintenance and care of systems and appliances in the home. Not all of the topics mentioned are covered by our home warranty or maintenance plans. Please review your home warranty contract carefully to understand your coverage.