How We Serve You
TotalProtect Home Warranty plans are built around serving you. But it's more than just covering repairs and replacements for home appliances and systems. We're committed to providing you the right services and the right people at the right times. Below are a few things we do to make sure our home warranty is about serving you.
Predictable, Honest Coverage
You should know exactly what to expect from your home warranty plan. Our goal is to eliminate any surprises or confusion about what is and isn't covered by being as open and accessible as possible. If you're shopping for a plan, you can take a look at a sample home service agreement anytime and call us with any questions.
Once you're our customer, we will:
[The service tech was] friendly, identified the problem immediately, went straight to work, showed me what was wrong, corrected it with a new part and then went on his way to another job. I believe the problem was solved and the work completed in about 20 minutes.H.M., Gainesville, FL
To us, a home warranty is a relationship, and like any relationship, communication is essential. You can count on us to do our part.
24/7/365 Service Line
Whether your washer floods at midnight or a question about your coverage pops into your head during lunch, you can reach our customer service representatives in Florida or South Carolina at any time. And we mean that. They're ready to talk to you 24 hours a day, seven days a week, every week of the year. You'll never have to wait until Monday or check our hours. We're not in the business of being your home warranty provider sometimes. We're there for you all the time.
The TotalProtect Service Provider Network
When we send a local service provider to make repairs in your home, you can be assured that we've done our homework.
The more than 40,000 service providers in our network are: