Our Service Providers
TotalProtect Home Warranty plans are built around serving you. But it's more than just covering repairs and replacements for home appliances and systems. We're committed to providing you the right service at the right time.
The TotalProtect Service Provider Network
When we send a local service provider to make repairs in your home, you can be assured that we've done our homework. The 40,000+ service providers in our network are:
- Pre-screened for licensing and insurance as required in your state.
- Regularly monitored and evaluated for their performance with regular check-ins to review customer feedback.
- Graded through our Dynamic Vendor RatingSM system, which rewards providers for quality work. It's our way of making sure our commitment to serving our customers extends to our service providers.
- Backed by our 180-Day Guarantee on covered repairs.
24/7/365 Customer Service Line
Whether your washer floods at midnight or a question about your coverage pops into your head during lunch, you can reach our customer service representatives in Florida or South Carolina at any time. They're ready to talk to you 24 hours a day, seven days a week, every week of the year. You'll never have to "wait until Monday" or "check our hours."
Mobile-Friendly Online Claims
If you prefer to go online to request service, we have a mobile-friendly website that gets your claim opened in just a few minutes. Have your warranty or contract number handy, and we'll be in touch once you submit your claim.
Would you like to join our Service Partner network?Visit our corporate website for information and to apply online.
[The service tech] called me shortly after I opened the claim and was able to fit me into his schedule the same day. He fixed the problem immediately and followed up with me within a couple of days to make sure everything was still working well. Thank you.M.K., Crossville, TN