Top Home Warranty Claim Questions Put To Rest
At TotalProtect® Home Warranty, we pride ourselves in delivering the best quality service to our customers. We wanted to answer some common questions homeowners often have when deciding to purchase their first home warranty plan. Here are the top four home warranty claim worries:
1. Will the home warranty company process my claim quickly?
Our dedicated staff is here for you 24 hours a day, 7 days a week, and 365 days a year! Simply call our toll-free number to report the problem, and we will contact one ofour approved service providers to dispatch a technician as soon as possible.
2. Will the service provider be a screened, trusted professional?
At TotalProtect we are extremely selective when choosing repair professionals to send to your home. We use a unique Dynamic Vendor RatingSM system to score our service partners. This ensures that you receive the highest quality technicians available in your city.
3. Is there a service fee or deductible?
A standard service fee/deductible applies per trade (appliance, HVAC, plumbing, electrical), per service call made toward the covered portion of any claim. Details are specified in your warranty contract.
4. How do I know I will be satisfied with my home warranty plan?
The TotalProtect team proudly maintains a 95% customer satisfaction rate,* and we look forward to making that performance even better! Looking to join the TotalProtect family? Read real customer reviews and get a quote today.
Do you have a question that we did not answer? Ask us now!
The information in this article is intended to provide guidance on the proper maintenance and care of systems and appliances in the home. Not all of the topics mentioned are covered by our home warranty or maintenance plans. Please review your home warranty contract carefully to understand your coverage.