TotalProtect came through during the holiday season



Hopefully your holiday plans went off without a hitch and you got to spend plenty of quality time with your loved ones. While families around the country were celebrating the holiday season, TotalProtect® was busy addressing customer service claims. Lots of people experienced appliance and home system problems over the past few months, but those with a home warranty didn’t have to worry about scheduling repairs and paying expensive bills. Here’s what a few of our customers had to say about the service they received during the 2014 holiday season.

Keeping your plans flowing
A water leak in your interior pipes can throw a wrench into even the best laid plans. TotalProtect customer Chris, who lives in Boise, Idaho, experienced this problem at the end of last year. However, instead of frantically searching for a plumber to remedy the problem, he placed a claim with TotalProtect. Chris explained that the process was easy and the customer care representative he spoke with did a great job. He was also happy with the TotalProtect service partner who handled the leak.

“The technician that they sent out was awesome,” Chris noted. “He called me and told me he got a claim number, and we made arrangements to meet at the property. He was there when he said he was going to be there and was gone in 20 minutes.”

Don’t let appliance or system mishaps mess with your plans, no matter what the season. A home warranty provides convenience when it comes to repairs and peace of mind about protecting your home.

The feast must go on
Eric, a TotalProtect customer from Chicago, had to file a service claim during December when his oven broke down. His warranty covered the costs of replacing the appliance so he and his family could get back to cooking.

“I’ve enjoyed my experience with TotalProtect, and it’s been there when I needed it,” Eric explained. “They held true to what they said they’re going to do.”

Make sure you have a TotalProtect warranty in place before a big celebration. There’s nothing worse than not being able to cook when you’re hosting friends and family, no matter if it’s during the holidays or the summer heat. Be ready for unexpected problems with TotalProtect.

The information in this article is intended to provide guidance on the proper maintenance and care of systems and appliances in the home. Not all of the topics mentioned are covered by our home warranty or maintenance plans. Please review your home warranty contract carefully to understand your coverage.